*What Is Biota's DOA Policy?
Biota Aquariums is committed to providing the highest quality, sustainably cultured animals that have been thoroughly conditioned for their upcoming journey to you.
Even if the fish appears to be deceased, it's very important to properly acclimate and add them to your tank. The darkness of the shipping box can cause fish to be lethargic, but after acclimation they "wake up" and recover quickly.
We offer a generous 7 day guarantee on livestock shipped directly from our facility. If the animal perishes due to circumstances beyond your control within this time period we offer a credit for the value of the specimen for our store.* We need a clear photo of the remains of the fish in a container of water to complete the DOA/DAA claim. Reports must be timestamped within the 7 day guarantee window. Please fill out the guarantee form here.
*This is within reason and up to our discretion. We will not provide credit for mortalities involving aggression from incompatible tank mates, losses due to prophylactic treatment, immature/uncycled aquariums, dangerous or swinging water parameters, improper environment, overcrowding, excessive bio-load, adding too much livestock at once, or incorrect acclimation procedure. Shipping service fees and product costs are non-refundable. Biota does not cover shipping costs on replacement items nor offer store credits for shipping service fees.
If your animals arrive in poor condition from shipping or do not eat within a couple days, please notify us immediately at email@example.com so we can offer support and have a clear record of the timeline of events. Reaching out to us right away to report the problem and taking steps to resolve the cause can often prevent the death of the animal. Be sure to keep us updated and please report changes before the guarantee period ends.
Please allow for slight variations in the size of fish which may deviate from the listed size. Captive bred fish often tend to be smaller, but this does not affect their survival in proper conditions, and they grow very quickly when given new territory in your home aquarium. Please use an acclimation box to introduce new fish to your existing fish if there is any risk of aggression.
*Berghia Nudibranchs are exempt from the Livestock Guarantee.
How should I acclimate my shipment?
You can find our simple, easy acclimation procedure here. Straying from our acclimation procedure will void our livestock guarantee. We do not recommend drip acclimation, as this can cause harm to the fish.
What do your fish eat? How often should I feed my fish?
You can find the preferred diet of each fish in the product description. It's recommended to feed very young or new fish 3 - 5 x a day. This can be accomplished with pellets in an automatic feeder when you're away from home.
How are your fish shipped?
We ship our livestock via UPS Next Day Air. Each animal is individually packaged with adequate water and oxygen. We also include additives that prevent shipping stress and water toxicity to ensure your livestock arrives in the best condition.
Can I pick up my Biota package at my local UPS facility?
Yes! Find the UPS customer center closest to you, and ensure they offer customer pickup services. Enter your name as it appears on your photo identification and that address into the shipping address on your order. Also enter "UPS customer pickup" on the "company" line of the shipping address.
Can I cancel/make changes to an order after it's placed?
If you need to make changes to your order after it's finalized, please reach out to us at firstname.lastname@example.org at least one business day before the order is scheduled to ship. Once a tracking number is created, the order may not be canceled or changed. Please note, a 10% cancellation fee will apply to all canceled orders.
Can you hold my livestock order for a future delivery?
You may choose a delivery date up to 7 days in the future. Please note, orders with the soonest delivery dates will be fulfilled before orders with later delivery dates, so choosing a future delivery date may not guarantee in-stock items.
Do you guarantee the coloration of my fish, coral, invert, or clam?
We do our best to accurately represent the coloration of our animals. Each animal is unique and may exhibit slight color variation. Many animals change color naturally over time. Please note, coloration in our photographs is affected by many factors including your computer's monitor, where the animal is in relation to the lighting, the color spectrum of the lighting, and variations in white balancing. You can read more about variations in coral coloration here.
Can you ship in the winter?
We make sure to pack each shipment with extreme care to ensure they reach their destination safely. For orders in extreme temperatures we always make sure to increase the water volume, utilize 1.5" thick Styrofoam coolers, and include the proper heat or ice packs needed for them to make the transit safely.
Do I need to quarantine your livestock?
Though we practice strict biosecurity protocols designed and implemented by our marine biologists, we do suggest all hobbyists quarantine livestock regardless of vendor as good practice. Quarantine and conditioning (a rest period in a safe place after shipping) ensures you're only adding the healthiest and most ready livestock to your display aquarium. We do advise against prophylactically treating with harsh treatments as some of our livestock is sensitive to specific treatments.
We highly advise against immediately treating our animals when they arrive. Please give them plenty of time to allow them to acclimate to their new surroundings before prophylactically treating if you do decide to treat.
Regularly scheduled maintenance, water testing, proper life support equipment, and regular feedings of appropriate foods are absolutely essential to keeping fish healthy whether in the quarantine or display aquarium. An ounce of prevention is worth a pound of cure!
We should all do our best to provide the best conditions for our pets, but it’s not possible to have complete control over all the lifeforms in our aquariums, including the ones we don’t want. However, proper quarantine and conditioning gives the aquarist a clear advantage over those unwanted lifeforms. There’s a scene in Jurassic Park in which Jeff Goldblum’s character Dr. Ian Malcolm warns the scientists that they can’t expect to control the dinosaurs, and we think it’s a great metaphor for our captive aquarium environments. -
"The kind of control you're attempting simply is, it's not possible. If there is one thing the history of evolution has taught us it's that life will not be contained. Life breaks free, it expands to new territories and crashes through barriers, painfully, maybe even dangerously...life, uh, finds a way."
If you have questions about quarantining our livestock please do not hesitate to reach out to our support email at email@example.com
You Say You Are A 'Sustainable' Company. What Makes You Different From Other Fish Suppliers?
We only sell captive-raised or tank-raised fish. Most other companies sell wild-caught animals. This is not to say that all wild-caught animals are not sustainably harvested, but it’s almost impossible to know which ones are and which ones are not. The future of the marine hobby is in aquaculture and Biota Aquariums is proud to offer the first-ever commercially available aquarium that includes only cultured animals.
Can You Ship Biota Internationally?
Due to International Agriculture Laws we are only able to ship Biota and our living organisms to the contiguous US (48 contiguous states & Washington DC only). We are working with International wholesalers in order to provide livestock around the world. This is increasing as we grow, please let your local fish store know you're interested in our livestock so we know which countries to ship to next!
What Sort Of Fish Do You Release Back Into The Ocean For The Fish I Buy?
At our Biota Marine Life Nursery in Palau, we release Rabbitfish into the protected waters to help restock the ocean. They are hardy fish whose stocks are depleted because they are popular fish to eat.